FAQ

  1. Where does Gem of Art source its jade and gemstones from?
Gem of Art sources its jade from Ngai Fong Jewellery & Jade Co, a renowned specialist with a long-standing history in the jadeite industry. The gemstones are carefully selected and sourced from Myanmar and Sri Lanka, ensuring exceptional quality and authenticity.
  1. Are all the jewelry pieces one-of-a-kind?

Yes, at Gem of Art, we take pride in creating one-of-a-kind jewelry pieces. Each design is meticulously crafted by our skilled artisans, ensuring that every customer receives a unique and distinctive piece of wearable art.

  1. How long does it take to process and ship an order?

We strive to process and ship orders as quickly as possible. Generally, it takes 2-5 business days for us to process your order and prepare it for shipment. Once shipped, the estimated delivery time will depend on your location. Please refer to our shipping policy for more details.

  1. What are the shipping options available?

We offer both local and international shipping options. For local deliveries in Hong Kong, we use Hong Kong Post or SF-express for standard shipping. For international deliveries, we mainly use Hong Kong Post. Expedited shipping options are available upon request, but additional fees may apply.

  1. What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, please reach out to our customer service team within 14 days of receiving your order to initiate a return or exchange. Please refer to our return policy for detailed instructions and requirements.

  1. Do you offer customization or personalized jewelry options?
Yes, we offer customization and personalized jewelry options. We understand that each individual has unique preferences, and we are delighted to work with you to create a customized piece that reflects your personal style. Contact us for more information on the customization process.
  1. How can I contact customer support?

You can reach us by email at gemofart@gmail.com or through the contact form on our website. We strive to respond to inquiries within 24-48 hours.

  1. Are your jewelry pieces accompanied by a certificate of authenticity?
At Gem of Art, some of our jewelry pieces are accompanied by a certificate of authenticity. For those items that do not come with a certificate, we offer a complimentary certificate for purchases over HKD $5000. This certificate serves as proof of the authenticity and quality of the gemstones used in the jewelry.
For orders below HKD $5000, the availability of a certificate will depend on the laboratory or type of certificate chosen. We offer various options for certificates, and the cost will be determined based on your selection. Please contact us for more information regarding certificates and their associated costs.

We value transparency and want to ensure that you have the necessary documentation for your jewelry purchase. Rest assured that we are committed to providing you with the appropriate certificates to authenticate the quality and value of our jewelry.

9. What are the different types of jadeite?

Type A jadeite refers to natural jadeite that has not been treated with any artificial enhancements. It possesses excellent transparency, vibrant colors, and a high degree of translucency. Type A jadeite is the most valuable and highly sought after by collectors and enthusiasts.
 
Type B jadeite, also known as treated jadeite, is a type of jadeite that has undergone certain treatments to enhance its appearance. These treatments may include dyeing, bleaching, or impregnation with polymers to improve color, transparency, or stability. While Type B jadeite can be visually appealing, it is less valuable compared to Type A jadeite.
 
Type C jadeite, commonly known as composite or reconstructed jadeite, is made by combining small pieces of jadeite with other materials, such as bonding agents or resins. This type of jadeite is typically less expensive and may have lower quality compared to Type A and Type B jadeite.

We hope this FAQ has provided you with helpful information. If you have any further questions, please do not hesitate to reach out to our customer support team. We are committed to providing you with an exceptional shopping experience at Gem of Art.